千金一课(A million dollar lesson)

acabdrivertaughtmeamilliondollarlessonincustomersatisfactionandexpectation.motivationalspeakerschargethousandsofdollarstoimpartthiskindoftrainingtocorporateexecutivesandstaff.itcostmea$12taxiride.

ihadflownintodallasforthesolepurposeofcallingonaclient.timewasoftheessenceandmyplanincludedaquickturnaroundtripfromandbacktotheairport.aspotlesscabpulledup.thedriverrushedtoopenthepassengerdoorformeandmadesureiwascomfortablyseatedbeforeheclosedthedoor.ashegotinthedriversseat,hementionedthattheneatlyfoldedwallstreetjournalnexttomewasformyuse.hethenshowedmeseveraltapesandaskedmewhattypeofmusiciwouldenjoy.well!ilookedaroundfora"candidcamera!"wouldntyou?icouldnotbelievetheserviceiwasreceiving!itooktheopportunitytosay,"obviouslyyoutakegreatprideinyourwork.youmusthaveastorytotell.""youbet,"hereplied,"iusedtobeincorporateamerica.butigottiredofthinkingmybestwouldneverbegoodenough.idecidedtofindmynicheinlifewhereicouldfeelproudofbeingthebesticouldbe.iknewiwouldneverbearocketscientist,butilovedrivingcars,beingofserviceandfeelinglikeihavedoneafulldaysworkanddoneitwell.ievaluatemypersonalassetsand…wham!ibecameacabdriver.onethingiknowforsure,tobegoodinmybusinessicouldsimplyjustmeettheexpectationsofmypassengers.but,tobegreatinmybusiness,ihavetoexceedthecustomersexpectations!ilikeboththesoundandthereturnofbeinggreatbetterthanjustgettingbyonaverage".

diditiphimbigtime?youbet!corporateamericaslossisthetravellingfolksfriend!