有关电话礼仪的英文（精选3篇）

有关电话礼仪的英文篇1

Thetelephoneisanamazinglyusefulmachine,andveryeasytouse,butbelieveitornot,peopledon'talwaysusethemeffectively.Becausewe'rebusyandfocusedonourselves,weoftenuseourphonesinamannerthat'shelpfulforus,butnotnecessarilyforeveryoneelse.

Hopefullyyouknowafewofthebasics,suchaskeepingyourphonevolumelow,oronvibrate,resistingtheurgetousethemduringmeetingsortrainingsessions,andofcourse,refrainingfrompersonaltextingwhileatwork.Forpersonaltexting,it'sbesttogiveyourselfoneortwotimesperday.You'llstepawayfromyourwork,say,outside,orinacafeteria,andthenengageyourpersonaltexts.

Thoseareobviouslyimportant,butwhatIreallywantyoutothinkaboutishowyouinteractandrespectthepersonwithwhomyou'respeaking.Andthatbeginsbeforeyouevenpickupthephone.Whenyouhearthering,grabapadofpaperandpen,soyoucanbereadytotakeneedednoteswithoutcausingadelaywhileyoulookaroundyourdesk.Beforesaying"hello,"Iwantyoutosmile,andchoosetobepositive.Howyoufeelwillbesensedbythepersonontheotherendofthephone,sosmileandmakeapositiveimpression.

Rightafteryousay"hello,"besureyou'veturnedawayfromyourcomputertowardstheareaofyourofficeleastlikelytobedistracting.Nomultitaskingofanykindallowed—infact,justlookingatyourpadofpaperandpenisareallygoodidea,becauseitencouragescognitivefocus.Next,ifthecallisn'tforyou,butisforsomeoneelseinthedepartmentorcompany,don'tsaywrongnumber;don'tsaytheydidanythingwrongatall.Instead,helpthem.Connectthemtotheperson,oratleastsharerelevantcontactinformation.

Finally,duringthecall,remembertoneverinterrupttheperson.Interruptingtendstobeviewedbyeveryoneasasignofdisrespect.Ifyou'reverybusyandfacingahugedeadline,youcanshapethecallwhenit'syourturntospeak,forexample,bytellingthemyouneedtogetbacktothem,butthen,dosuggestaspecifictime.Ofcourse,ifyou'rehonestlynotabletotalk,youprobablyshouldn'thaveansweredthecall,unlessit'syourboss,orapersonyou'reexpectinganimportantcallfrom.

Thetelephoneisyourfriend,butifyoudon'tuseitcorrectly,itwon'tnecessarilymakeyoulookfriendly.Rememberthetipsabove,andyou'llconnectsuccessfullybybuildingonlypositiveimpressions.

有关电话礼仪的英文篇2

Telephonemanners

Whiletoday'sphonesarecapableofcountlessspecialfunctions,rememberthatbasicetiquettestillapplies.Beingawareofwhoiswithyouandwhereyouarewhenreceivingacallisimportant,aswellashavinganawarenessofyourvolumeandtoneofvoice.Ifyoudon'twantanyonetohearyourconversation,chancesaretheydon'twanttoheariteither!

Cellphonesaregreat—theykeepusintouchwithfriendsandfamilyandcanbelifesaversinanemergency.Buttheycanalsobeannoyingifnotusedthoughtfully.Remember,itdoesn’thavetobeonallthetimeandyoudon’talwayshavetoansweritimmediately.Learntouseyourphone’sfeatureslikesilentring,vibrateandvoicemailtohandlethetimeswhenyourphonewouldbebotheringothersifitrangandyouansweredit.

1.Beincontrolofyourphone,don'tletitcontrolyou!

2.Speaksoftly.

3.Becourteoustothoseyouarewith;turnoffyourphoneifitwillbeinterruptingaconversationoractivity.

4.Watchyourlanguage,especiallywhenotherscanoverhearyou.

5.Avoidtalkingaboutpersonalproblemsinapublicplace.

6.Ifitmustbeonanditcouldbotherothers,usethesilentringmodeandmoveawaytotalk.

7.Don’tmakecallsinalibrary,theater,church,orfromyourtableinarestaurant.

8.Don’ttextduringclassorameetingatyourjob.

9.Privateinfocanbeforwarded,sodon’ttextit.

10.NEVERdriveanduseyourphoneatthesametime.

有关电话礼仪的英文篇3

■打公用电话要速战速决

现在打公用电话的人越来越少，打公用电话的主要有三种人：一种是没有手机的，还有一种是忘了带手机，或者手机恰好没电的。在现代社会，公用电话实际上已经成了移动电话的补充，更多的是应急用。所以打公用电话的基本都是有急事的，打电话者就不能用公用电话聊天，或者无关紧要的事说上好几分钟，切忌没完没了，要速战速决。

■私密话,政务,商务话题都不适宜用公用电话拨打

恋人尽量不要用公用电话来聊天，那些过于私密的话可以在见面时说，或者换种方式交流，比如发电子邮件等，否则在公共场所说就有些不雅，某种程度也是违背公德的。如果内容涉及政府部门的公务，或者商业往来中的商务秘密，也尽量不要在公用电话中说，以防泄密。

■爱护公共设施是每个人的责任

打公用电话时要轻拿轻放，不能一通乱摔、乱

捅。如果遇到无人值守公用电话出现故障，可以想办法通知相关部门解决，而不要自己随意修理，以免损坏。如果发现有人恶意破坏公用电话，可以立即举报，绝不能坐视不管。

■通过技术等多种手段防止恶意拨打或恶意盗打

有些人闲得无聊，拿公用电话一次次拨打110、120、119等紧急报警、呼救电话。这是一种严重丧失公德的行为，这种行为不仅干扰了相关部门的工作，而且会给真正需要拨打上述电话的人造成困扰。另外一种恶意行为是通过破解公用电话的密码盗打电话。本市曾发生过一些人

利用高科技手段使电话计费系统失灵，从而免费拨打长途电话的事件。这些行为已不仅仅是丧失了公德，而变成了犯罪。国家相关部门可以通过多种手段来防止恶意拨打或盗打。

■打公用电话注意语气、态度

既然是公用电话，那就一定是在公共场所。在公共场所打电话就要考虑到其他人的感受。旁若无人地高声说话，对其他人是一种噪声和干扰，以正常说话的语气、音量与对方交谈即可。当然如果总捂着嘴、声音低沉、一副怕人偷听的样子也会让周围的人感到不快。

■打公用电话要换位思考

如果是自己打电话，就要考虑到其他等候的人，总是占着电话会给他人造成不便;如果是别人在打电话，想想对方多半是有重要的事或急事，那就要耐心等候，不要一遍遍用眼神、不耐烦的身体姿势或者语言一遍遍催促，影响对方;别人在打电话时，要尽量离远一点，不要听人家的电话内容，更不要站在电话机旁紧挨着打电话者，让别人感到紧张。打公用电话时就是要这样注意换位思考，懂得自我约束。

案例一:占着公用电话聊大天

一位小伙子在一处无人值守的公用电话处与恋人打电话。小伙子从吃饭聊到穿衣再到趣事，甜言蜜语说也说不完。一位手机刚好没电的女士有急事要打电话，她在小伙子身后站了半天，小伙子依然舍不得放下电话，对等着打电话的女士也是视而不见。

案例二:高声聊起政务话题

某政府部门传达室，一位先生要找某某领导。他拿起传达室的内线电话向楼内打电话：“某某局长吗?我是从某某地方来的某某处长啊，我现在要找你去谈些重要的事。”声音之高，一屋子静坐等候的人都听得清清楚楚的，大家听了都面面相觑，似乎听了不该听的话。